Assigning Remmele project managers to individual customers ensures familiarity with the specific needs and requirements for each customer. Customers know our project management system saves them time and money. There's always a clear line of communication - and back-up - meaning most questions and concerns can be answered with a single phone call. What's more, the system ensures timely reporting and review of the project as it proceeds so there are no "surprises".
Remmele's Project Management System
Provides a customer-driven project management system that gives customers personalized service.
Offers a single point of customer contact from the RFQ through delivery. Eliminates project "hand-off" from quotation to manufacturing.
Assembles a team of Remmele experts to knowledgeably execute the project to meet customer expectation with innovative, value-added solutions.
Creates a system that is driven by customer satisfaction. Helps develop long-term relationships that save time and money.
Provide Design for Manufacturability input drawn from their own extensive experience and other Remmele experts.
Remmele Project Management Teams Are Built Around Several Key Characteristics
Each team is lead by an experienced project manager who becomes your single contact point.
This eliminates the project "hand-off" between the quotation and manufacturing phases. Such handoffs
often cause costly miscommunication, misunderstanding, and loss of control.
A team of experts is selected for "best fit" with the size and technical requirements of the project.
Team members are empowered with total responsibility for the project. Team members develop "ownership" and pride in the customer's final product, not just their part of the process.
Team assignments are flexible to meet the varying needs of the project as it progresses.
Project-specific performance measurements insure the team can verify the project meets and exceeds requirements at each phase of execution.
Project Management System
Remmele has always emphasized technical training and continuous improvement for its employees. But to
achieve our aggressive customer satisfaction goals, project team members also receive additional training so
they can:
Take the initiative and responsibility to complete a project.
Understand how Remmele's total business operates in relation to the customer.
Improve communication and problem-solving skills Interact with customers to provide a higher level of satisfaction with Remmele.
Develop innovative solutions that add value.
Share "lessons learned" and quickly communicate them among all project teams.
With these added skills and competencies, Remmele project teams deliver optimum solutions that exceed
customer expectations. The proof? A recent survey conducted by an independent third-party research firm
indicated that over 95% of the respondents were more satisfied with Remmele's performance than with our
competitors.
The system is initiated when a request for quotation (RFQ) is received at Remmele.
And it doesn't end until completion of a final post-delivery project review.
Operationally, the system involves two phases: Project
Quotation, and Manufacturing.
Our commitment to customer satisfaction doesn't end with delivery. To maintain and improve customer
satisfaction levels, each project team conducts a thorough "post-job review" of the completed project.
From the analysis the team identifies new or alternate technologies, process changes, and other means for
supporting continuous improvement.
